Orders may cancelled within 2 hours without being charged. No cancellations will be accepted after 2 hours.
Please request an RA (Return Authorization) number before making a return. To obtain an RA number simply email us at info@DigitalKanvas.com and request an RA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 15 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
All Returns: must be made within 15 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
Contact Customer Support to obtain an RA (Return Authorization) number. Please indicate if you want a replacement or a refund.
Write the RA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Digital Kanvas - Returns
9930 Goodman Road
Digital Kanvas stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care
within 15 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.
Digital Kanvas products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.
Digital Kanvas takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Design errors introduced by the customer in the design creation process.
Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Digital Kanvas does not proof documents created by its customers prior to processing.